Following a recent upgrade to Axis’ IT system, in early April, it has been identified that contact information for a number of properties has been accidently deleted which has resulted in some residents being notified of an appointment date and time and Axis not attending even though they may not have reported a repair in their home. Residents who have reported a repair since 1 April 2025 and have not received an appointment or Axis have not attended may also be affected by this issue.
If you have been affected, please contact the Repairs contact centre on 01277 312500, option 2 then Option 1 for repairs so we can ensure all reported repairs since 1 April 2025 are being progressed