Main contacts
Reception opening times
Monday to Thursday 9am to 5pm
Friday 9am to 4:30pm
(Closed bank holidays)
The Department of Work and Pensions and Citizens Advice operate in the Town Hall and have their own opening times. Essex Registration Service are located at Brentwood Library. Essex Police operate from the Town Hall, but there is no public access.
Visitor parking, including disabled parking, is available to the front of the Town Hall.
The Council's postal address is Brentwood Borough Council, Town Hall, Ingrave Road, Brentwood, Essex CM15 8AY.
General service enquiries
Call us on 01277 312500, our phone lines are open Monday to Thursday, 8:30am to 5pm and Fridays 8:30am to 4:30pm, or email us at enquiries@brentwood.gov.uk.
You can also contact us online.
To report errors or broken links on the website, email it@brentwood.gov.uk.
Out of hours or emergency contacts
Our out of hours service deals with emergency calls when the council offices are closed. An emergency is defined as events or incidents involving significant risk to life, limb or property. The service does not deal with general enquiries.
Follow our social media accounts where we will always aim to update you on out of hours issues we are aware of. Our social media details are at the bottom of this page.
In the event of an emergency, call the number below that is relevant to the type of emergency that you wish to report:
Emergency Council service – 01277 312500 – This number is for emergencies related to council buildings and assets, flooding, dangerous structures, fire or accident damage in imminent danger of collapse onto a public place and any civil emergency. When calling us out of hours, do not use a withheld number as we're currently experiencing some technical issues that may affect these calls.
Emergency Council housing repairs – 01277 312500 (select option 2) - This number must only be used in an emergency that is likely to be life threatening or cause serious injury to persons or significant damage to property. If it's unnecessary for the repair to be dealt with out of hours we would appreciate if you could call us the next working day.
If you use the emergency service for work that is not an emergency, you may be recharged for the full cost of the call out.
Examples of emergency repairs may include: burst water pipes, severe leaks, blocked drains and toilets (resulting in overflows which could be a public health hazard), total failure of central heating.
Homelessness - In an emergency homeless situation, call 01277 261112
Highways emergency (Essex County Council) – 0345 603 7631 – such as Icy roads, flooding, obstruction on public highways, fallen trees, street lighting. For more information on the areas of responsibility for Essex County Council in respect of Highways, visit Roads and Highways.
Blocked sewers and drains: Thames Water – 0800 714614, Anglian Water – 08457 145145
Water emergencies - Essex & Suffolk Water Company – 0845 782 0999, Three Valleys Water – 0845 782 3333
Electricity - 0800 7838838
Gas - 0800 111999
Noise pollution – Out of hour noise complaints are monitored on a planned basis. However, if you have a complaint regarding noise, fill out the online form, and it will be dealt with by the Environmental Health Team during normal working hours.
Stray dogs – Our Dog Warden service is available by calling 01277 312500, 08:30am to 5pm Monday to Thursday, and 08:30am to 4:30pm on Fridays.
Bee and wasp nest removal – Responsibility lies with the owner or occupier of the premises or land on which the nest is present. You should contact a specialist pest control contractor. You can find a specialist in the Yellow Pages.
Useful telephone numbers
All Brentwood Borough Council services 01277 312500. You can also access council services online.
You may find the below telephone numbers useful for accessing services outside of Brentwood Borough Council's remit:
Parking (on Street) South Essex Parking Partnership 01245 606710 - On Street fines and resident permits.
Housing Tenancy, Council Tax Support and Council Tax Non-compliance fraud - 0800 028 1492.
Housing Benefit fraud, call the National Fraud Hotline - 0800 854440.
Essex County Council
(general enquiries) – 03457 430 430
- Blue Badges – 0345 603 7630
- Bus Passes – 0345 200 0388
- Highways – 0345 603 7631
- Schools – 0345 603 2200
- Social Services – 0345 603 7630
Social media
There are a number of ways to keep up-to-date on Council news, events, community safety or emergencies through our social media accounts.
Brentwood Borough Council on Twitter - feed managed by the Communications Team, Monday to Friday 9am to 5pm. We aim to respond to your queries within 48 hours.
Safer Brentwood on Twitter - feed managed by Community Safety team.
Brentwood Borough Council on Facebook - feed managed by the Communications Team, Monday to Friday 9am-5pm. We aim to respond to your queries within 48 hours.
Brentwood Borough Council on Instagram - feed managed by the Communications Team, Monday to Friday 9am-5pm. We aim to respond to your queries within 48 hours.
Brentwood Borough Council on LinkedIn - feed managed by the Communications Team, Monday to Friday 9am-5pm. We aim to respond to your queries within 48 hours.
YouTube
Brentwood Borough Council on YouTube - channel managed by the Communications Team.
TikTok
Brentwood Borough Council TikTok - managed by the Communications Team.
Find out about the Corporate Leadership Team and Political Executive Team.