Repairs and maintenance
Axis Europe are responsible for conducting all Council property repairs and maintenance.
To report a repair, call 01277 312500.
You will need to select the following options:
- Option 2 for a Council Service
- Option 2 for Housing
- Option 1 for Repairs
This will take you through to Axis to report your repair.
Peak call times are Monday and Tuesdays from 8:30am to 11am. Axis have a call back service where you will get a call when the next call centre staff member is available and not lose your place in the queue.
You can also email your name, address, contact details and details of the enquiry to brentwoodrepairs@axiseurope.com.
Time frames
We will attend urgent repairs first. An appointment will be made for routine repairs. Urgent repairs will be completed within 24 hours, routine repairs within 28 days. We will aim to complete the repair within the maximum time frame.
Out of hours emergencies
For information on how we define emergency repairs and how to arrange one, visit Emergency repairs.