Out of hours emergencies
For out of hours emergency repairs, call 01277 312500 and select option 2, which will take you through to Axis. It's very costly to send out a trade operative out of hours so it's important you only request a call out for genuine emergencies.
Our timeframe for emergency repairs is to arrive within 24 hours.
We define a genuine emergency as danger to life or where there is a serious risk of considerable damage to the property, such as:
- total loss of electricity
- burst water pipes
- loss of water supply or hot water
- total failure of central heating
- restore flush to toilet where tenant is unable to flush with a bucket
- roof leaks
- dangerous roof slates or chimneys
- board up or re-glaze windows for safety or security
- blocked sewers
Call outs for repairs which are not considered emergencies will be recharged at the full cost.