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Emergency repairs

Out of hours emergencies

For out of hours emergency repairs, call 01277 312500 and select option 2, which will take you through to Axis. It's very costly to send out a trade operative out of hours so it's important you only request a call out for genuine emergencies.

Our timeframe for emergency repairs is to arrive within 24 hours.

We define a genuine emergency as danger to life or where there is a serious risk of considerable damage to the property, such as:

  • total loss of electricity
  • burst water pipes
  • loss of water supply or hot water
  • total failure of central heating
  • restore flush to toilet where tenant is unable to flush with a bucket
  • roof leaks
  • dangerous roof slates or chimneys
  • board up or re-glaze windows for safety or security
  • blocked sewers

Call outs for repairs which are not considered emergencies will be recharged at the full cost.