Brentwood Borough Council Housing - Council Tenants and Leaseholders - Repairs and Mai...

Brentwood Borough Council Housing - Council Tenants and Leaseholders - Repairs and Mai...

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Brentwood Borough Council

Breadcrumb, my location

Repairs and Maintenance

RadiatorThe repair and maintenance contracts started in June 2014 for all housing and civic properties.

The contractors are:

Wates Living Space - all general building repairs (carpentry, plumbing, roofs, locks & glazing). 

Oakray - Gas servicing and electrical works

Precision - Lift maintenance

How to Report a Repair

Please telephone 01277 312500 and you will be given options to direct your call straight to the relevant contractor. Please see below for details on how to report an emergency repair outside of normal office hours.

Service Improvements

You will get an appointment at the first point of contact and you will not have to wait for the contractor to call you back. If they can’t fix it first time they will make a second appointment before they leave your home, so you will know when they are coming back and not have to wait for a phone call.

Emergency Repairs

For emergency repairs in office hours, please phone 01277 312500

The out of hours emergency repairs hot line number is 01277 261112. Please only phone this number in an absolute emergency.

Gas leaks or suspicion of fumes from a gas appliance should be reported directly to Transco on 0800 111 999 immediately.

The out of hours emergency repairs system provides a 24 hour, 365 days a year emergency call out service for all our properties. It is very costly to send out a trade operative out of hours. It is therefore important that you only request a call out for genuine emergencies.

The Council defines a ‘genuine emergency’ as danger to life or where there is a serious risk of considerable damage to the property.

  • Total loss of electricity
  • Burst water pipes
  • Loss of water supply/hot water
  • Total failure of central heating
  • Restore flush to WC where a tenant is unable to flush with a bucket
  • Roof leaks
  • Make safe dangerous roof slates/chimneys
  • Board up or re-glaze windows for safety or security
  • Blocked sewers

Call-outs for repairs which are not considered emergencies will be recharged at the full cost.

Satisfaction surveys

No matter how good we think the contract is, it will only work well with your help.  You will be receiving the service, so it’s important that we get your views on how well the contractors are doing.  

We will be ringing 10% of residents who had a job completed by either Wates or Oakray on a monthly basis, to ask you how it went.  On the rare occasions that things have not gone well, we want to put things right quickly.  It would be great if you could take a few minutes when we ring, to tell us how it went.

Capital Works Programme 2016

As part of the summer budget spending review 2015; the Government announced that all Local Authorities and Registered Providers are required to reduce rent by 1% every year for the next 4 years.  We recognise that this is good news for tenants; however the reduced income will have an implication for our services. The total reduction in rental income for the Council will be £2,380,927.00 over the next 4 years. This is a significant reduction to income and will require the Council to make savings.  

At present Brentwood Borough Council residents have capital works (planned maintenance) carried out within their properties every five years on a rolling cycle, moving to different areas around the Borough.  These works include items ranging from a replacement kitchen or bathroom, renewed guttering or external decorations. 

At the same time as the rent reduction, the housing service is under going a transformation programme, to improve our services. As part of that transformation programme, we have recognised the need to improve the method of identifying and prioritising capital works to our properties.  To enable us to do this we need to undertake a full stock condition survey during 2016.  The information from the stock condition survey will be used to plan future investment in our housing stock, and enable us to maintain all of our properties to a good standard.  It will also ensure that we prioritise and plan for an amended capital programme, which incorporates the most important works required to your homes.

While we are undertaking the stock condition survey we will only be completing essential capital programme (planned maintenance) works, the works will be prioritised using health and safety as the main criterion.  All non-priority works will now be placed on hold pending a review of the stock condition surveys.

We appreciate that this may be disappointing news for residents who were expecting works to be carried out this year or already had a survey completed, however we feel that this is the most sensible plan of action, to enable us to plan responsibly for the future.

Breadcrumb, my location

Repairs and Maintenance

The repair and maintenance contracts started in June 2014 for all housing and civic properties.

The contractors are:

Wates Living Space - all general building repairs (carpentry, plumbing, roofs, locks & glazing). 

Oakray - Gas servicing and electrical works

Precision - Lift maintenance

How to Report a Repair

Please telephone 01277 312500 and you will be given options to direct your call straight to the relevant contractor. Please see below for details on how to report an emergency repair outside of normal office hours.

Service Improvements

You will get an appointment at the first point of contact and you will not have to wait for the contractor to call you back. If they can’t fix it first time they will make a second appointment before they leave your home, so you will know when they are coming back and not have to wait for a phone call.

Emergency Repairs

For emergency repairs in office hours, please phone 01277 312500

The out of hours emergency repairs hot line number is 01277 261112. Please only phone this number in an absolute emergency.

Gas leaks or suspicion of fumes from a gas appliance should be reported directly to Transco on 0800 111 999 immediately.

The out of hours emergency repairs system provides a 24 hour, 365 days a year emergency call out service for all our properties. It is very costly to send out a trade operative out of hours. It is therefore important that you only request a call out for genuine emergencies.

The Council defines a ‘genuine emergency’ as danger to life or where there is a serious risk of considerable damage to the property.

  • Total loss of electricity
  • Burst water pipes
  • Loss of water supply/hot water
  • Total failure of central heating
  • Restore flush to WC where a tenant is unable to flush with a bucket
  • Roof leaks
  • Make safe dangerous roof slates/chimneys
  • Board up or re-glaze windows for safety or security
  • Blocked sewers

Call-outs for repairs which are not considered emergencies will be recharged at the full cost.

Satisfaction surveys

No matter how good we think the contract is, it will only work well with your help.  You will be receiving the service, so it’s important that we get your views on how well the contractors are doing.  

We will be ringing 10% of residents who had a job completed by either Wates or Oakray on a monthly basis, to ask you how it went.  On the rare occasions that things have not gone well, we want to put things right quickly.  It would be great if you could take a few minutes when we ring, to tell us how it went.

Capital Works Programme 2016

As part of the summer budget spending review 2015; the Government announced that all Local Authorities and Registered Providers are required to reduce rent by 1% every year for the next 4 years.  We recognise that this is good news for tenants; however the reduced income will have an implication for our services. The total reduction in rental income for the Council will be £2,380,927.00 over the next 4 years. This is a significant reduction to income and will require the Council to make savings.  

At present Brentwood Borough Council residents have capital works (planned maintenance) carried out within their properties every five years on a rolling cycle, moving to different areas around the Borough.  These works include items ranging from a replacement kitchen or bathroom, renewed guttering or external decorations. 

At the same time as the rent reduction, the housing service is under going a transformation programme, to improve our services. As part of that transformation programme, we have recognised the need to improve the method of identifying and prioritising capital works to our properties.  To enable us to do this we need to undertake a full stock condition survey during 2016.  The information from the stock condition survey will be used to plan future investment in our housing stock, and enable us to maintain all of our properties to a good standard.  It will also ensure that we prioritise and plan for an amended capital programme, which incorporates the most important works required to your homes.

While we are undertaking the stock condition survey we will only be completing essential capital programme (planned maintenance) works, the works will be prioritised using health and safety as the main criterion.  All non-priority works will now be placed on hold pending a review of the stock condition surveys.

We appreciate that this may be disappointing news for residents who were expecting works to be carried out this year or already had a survey completed, however we feel that this is the most sensible plan of action, to enable us to plan responsibly for the future.